Thank you for choosing Melanated Nails. We take pride in providing high-quality products and services to our customers. Please review our return policy carefully.
- Refunds and Exchanges: Due to hygiene reasons, we do NOT offer refunds or exchanges on our nail products.
- Mistakes on Nail Size or Design: In the unlikely event that we made a mistake on your nail size or design, you have a 14-day window to initiate a return.
- Available Options: Within the 14-day period, you may choose from the following options:
-
Store Credit: We will issue store credit equivalent to the value of the returned product(s).
-
Exchange: You can exchange the product(s) for an alternative item of equal value.
-
Contact Us: For assistance with your return, please email us at hello@melanatednails.com, and one of our representatives will guide you through the return process.
All returns must be submitted via our return portal:https://melanatednails.com/a/return
We kindly request that all returned items be in their original condition, unused, and properly packaged to ensure safe transit.
Please note that our return policy only applies to cases where we have made an error in the order fulfillment. For any other inquiries or concerns, our customer support team is always ready to assist you.
We appreciate your understanding and continued support.
If you have any questions regarding our return policy, don't hesitate to contact us at hello@melanatednails.com.
Return Process:
- Online Return Submission: Initiate your return by submitting the necessary details through our online portal (link provided here). Please ensure all required information is accurately provided.
- Review and Approval: Upon receiving your return request, our team will review the information provided. Once your return is approved, you will receive a follow-up email containing instructions for the return process.
- Return Conditions: To qualify for a return, the items must be in their original state and condition. We do not offer refunds, but store credit in the event that you received the wrong order.
- Inspection: After receiving your returned item(s), our team will carefully inspect them to ensure you did receive the wrong item. If we find that the item has been worn or damaged, or was not the wrong item we reserve the right to deny the return.
- Store Credit Notification: Upon determining that your returned item(s) are in good condition, we will send you an email with store credit information. This credit can be used towards future purchases on our platform.
- Processing Time: Please allow up to 7 business days for your return to be processed and finalized. Due to the high volume of daily orders, we cannot guarantee that your return will be processed on the day of receipt.
We value your satisfaction and appreciate your understanding of our return process. If you have any further questions or concerns, feel free to contact our customer support team for assistance at hello@melanatednails.com
Thank you,
Melanated Nails Team
